Rooms Division Specialization

Activities

PROGRAM DESCRIPTION

This certificate program focuses on preparing you to work in the hospitality industry. It will give you a solid theoretical and practical foundation in the procedures and practices for housekeeping and front office management. This managerial position ensures that hotel standards are being met, schedules are organized, and expenditures are in line.

OVERVIEW

Program Length*

Full Time

  • Total 15 weeks
  • 5 hours per session
  • 4 sessions per week

Part Time/Evening

  • Total 38 weeks
  • 4 hours per session
  • 2 sessions per week

*Program Length does not include breaks and holiday breaks

Admission Requirements

  • High school graduate or equivalent
    or
  • Mature student status (British Columbia 19 years or older)
  • Meet the College’s English proficiency requirements

Credential Upon Graduation

  • Rooms Division Specialization Certificate

Note: Program graduates who have successfully completed AHLEI exams will be eligible to receive an AHLEI “Rooms Division Specialization” certificate

Career
Opportunities

Career opportunities in hospitality are growing steadily as the industry continues to boom and evolve

  • Hotels & Resorts
  • Events & Conferences
  • Cruise Ship Industry
  • Food & Beverage

Hospitality
in Canada

*1.7 million jobs in Hospitality Industry is a Major Source of Employment
*1 out of 11 jobs in Canada is directly involved with travellers

Source: Tourism Industry Association of Canada

Hospitality
Industry

To enjoy a hospitality career, the person must possess technical knowledge and skills, a friendly personality and a commitment to providing quality customer service. The professionals will find employment in a variety of business within the accommodation and recreational industry.

ROOMS DIVISION SPECIALIZATION COURSES

HOSP250 Supervision in the Hospitality Industry

Course Description

  • Best practices in employee management, including on-boarding, training, motivation, and effective conflict management.
  • The potential positive and negative effects of social media is explored as well as the role of variety of emerging technologies in managing day to day operations.

HOSP333 Managing Front Office Operations

Course Description

  • A systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations processes to check-out and account settlement.
  • Examine the various elements of effective front office management, paying attention to the planning and evaluation of front office operations and to human resources management.

HOSP338 Managing House Keeping Operations

Course Description

  • In a budget and environmentally conscious customer and social media driven environment house keeping practices right across the operational spectrum are critical to the success of any hospitality operation.
  • Introduces students to 21st century principles of house keeping management.

HOSP387 Security & Loss Prevention Management

Course Description

  • Students will learn the issues surrounding the need for individualized hotel security programs by examining the policies and procedures and technologies required to ensure guest safety and asset protection.
  • Topics will also explore risk assessment and management, loss prevention, occupational health, and safety regulations.

HOSP468 Managing Technology in Hospitality Industry

Course Description

  • A comprehensive overview of the information needs of lodging properties and food establishments including point sale, property management, accounting, and security applications and systems.
  • The role of virtual private networks and managing social media will also be explored.

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