Hospitality Programs in Vancouver Can Improve Customer Service
October 24, 2018 By admin
Those who truly excel in hospitality management know an important secret to success – outstanding customer service. The type of service received can make or break a business in the hospitality industry and customers expect first-class service with every visit. If you want to improve your customer service skills, look no further than hospitality programs in Vancouver. Just a few skills and techniques can dramatically improve customer service and set you apart from the competition.
Resolve Problems Quickly
Nothing is more frustrating than having an issue that nobody seems to know how to deal with. Hospitality programs in Vancouver can help you develop a set of guidelines for staff to help them safely reach a decision. The guidelines can outline some of the most common customer complaints that arise and how to handle them quickly and efficiently. Managers will always be needed to handle some of the more complex issues, but empowering employees to handle some of the day-to-day concerns means that customers can quickly get back to enjoying themselves.
Use the Right Tone
Hospitality programs can help you improve your speaking skills, which is an essential part of providing quality customer service. Keeping calm, using the right words and tone in difficult situations can make all the difference in the world.
One Size Doesn’t Fit All
One customer likes to call in their reservation, while another may want to use the latest app. Some people like conversation, while others like quiet. The best thing you can do is make it simple to connect and give customers a number of options to get in touch with your business.
Never Forget to Follow Up
Most hospitality program graduates have learned the importance of following up with customers after a situation has been resolved, or appears to have been resolved. These graduates know that just because a problem appears to be resolved, it’s not necessarily the end of the problem. Stay alert to potential issues, address them quickly and properly, and then make time to follow up.
Hospitality programs in Vancouver can empower staff to be proactive about solving problems and improving customer service. Customers notice when employees are actively working to solve problems and concerns and it makes them feel validated and well served.